salesforce administratOR
Braveman Consulting is looking on behalf of its client for a Salesforce Administrator (Administration and Data Management).
Location: full-time remote
Company details: Our client is a cloud-first digital transformation, data management, and robotic process automation company offering products and solutions to both enterprises and consumers. They build and support end-to-end enterprise solutions, reducing time-to-market for their customers. Their engineering team, with its several patents, delivers award-winning products and solutions in over 40 countries. Their work locations are set against the vibrant backdrops of Denver, Broomfield, Colorado and Bangalore, India.
Our client is seeking a Salesforce Administrator with a strong background in salesforce configuration and process improvement. Someone with a wide breadth of experience in process analysis and documentation. The impact of this work will ensure our customers have a delightful experience when engaging with our company, while also ensuring our sales team focuses on the right customers at the right time. As the organization unifies around specific frameworks and platforms, you’ll help implement new processes and tools that support the needs of our organization.
Responsabilities:
• Design and define Salesforce configuration including data objects, sharing & security settings, validation rules, workflows, and user interface
• Identify and research end to end current state processes, pain points, inefficiencies, and the best opportunities to drive improvement through automation
• Suggest new methods to improve the experience and productivity of internal users and customers
• Build reports and dashboards in Salesforce to support business objectives
• Leverage Salesforce functionality such as Data Loader and Process Builder, as appropriate to address business challenges
• Ensure and maintain data integrity through reinforcement of sales and success processes, data improvement projects, and ongoing data clean up
• Stay up to speed on emerging salesforce capabilities and industry best practices for the platform
• Lead process improvement engagements utilizing process improvement methodologies, tools, and techniques (i.e. Lean, Six Sigma, PDCA, A3, Kaizen)
Minimum Qualifications:
• BA or BS in related field
• 5+ years of relevant experience
• 3+ years Salesforce experience
• Salesforce Certification(s) required; Salesforce Administrator, Salesforce Platform App Builder, etc
• Proven track record of analyzing complex processes and driving execution of improvements
• MS Office experience
Preferred Qualifications:
• Expertise analyzing and designing business processes and recommending improvements
• Superior communication skills; the ability to effectively communicate with both business and technical teams
• 4+ years of Sales Operations, Sales, Customer Success experience
• 3+ years Salesforce administration experience
• Functional knowledge of process improvement methodologies
• Functional knowledge of change management methodologies
• Experience with visualization tools (LucidChart, etc)
• Experience with reporting tools (Excel, Salesforce, PowerBI, Tableau, or similar)
• 3+ years of experience in business process improvement or Lean Six Sigma
Contact:
Beatrice Lupu
HR Manager
beatrice@braveman.ro